Below FAQ are some common concerns of our customers before purchasing the theme.
If you have other questions, please just send it to support@theblindboxfactory.com.
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- All
- Ordering
- Product
- Delivery and Shipping
- Returns and Exchanges
- Company / Store
- Partnerships
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Ordering
Q: “How can I track my order?”
Once your order has shipped, you’ll receive a tracking number via email to follow your package.
Q: “Can I change or cancel my order?”
Only if the order has not yet been fulfilled. Unfortunately, once an order is on its way to you, we are unable to modify or cancel it. Please review your order carefully before submitting.
Q: "What payment methods do you accept?"
We accept JCB credit/debit cards, Cebuana Lhuillier, LBC, Shopee Pay, QRPh, and direct deposits through RCBC, Union Bank, China Bank, and BPI.
Q: "How can I track my order?"
If an error message occurs, this may be because:
- The debit card cannot be used for this type of payment
- Your bank has rejected the transaction due to suspicions of fraud
- The card is not activated for international transactions
Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.
Product
Q: "What types of products do you offer?"
We offer blind boxes, keychains, plush toys, and other collectibles from brands such as Pop Mart, Sanrio, Funism, 52 Toys, Rolife, and a lot more.
Q: "Are the items in each blind box a part of a series?"
Yes, each blind box series has a set of collectibles, with some including rare or secret items.
Q: "Can I buy an entire set of blind boxes?"
Yes, full sets are available for certain series, but quantities are limited.
Delivery and Shipping
Q: “What shipping options are available?”
Currently, we only offer standard shipping option. Free shipping is available for orders that meet a certain threshold.
Q: “How much is the shipping fee?”
Shipping fees vary depending on the destination and the volumetric weight of your order. The exact amount will be calculated at checkout.
Q: “Do you ship internationally?”
Currently, we ship only within the Philippines, but we plan to expand internationally in the future.
Returns and Exchanges
Q: “Can I return or exchange a blind box?”
Due to the nature of blind boxes, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
Q: “What should I do if I receive a damaged item?”
If you receive a damaged or defective product, please contact us within 5 working days upon receiving the item for assistance.
Company / Store
Q: “What is The BlindBox Factory?”
The BlindBox Factory is a destination for blind boxes and collectibles, offering a wide selection from top brands around the world.
Q: “How does a blind box work?”
A blind box contains a surprise collectible from a specific series. You won’t know which item you’ll receive until you open it.
Q: “Can I choose the specific figure inside the blind box?”
No, the items inside blind boxes are randomized, which adds to the excitement!
Partnerships
Q: “What types of partnerships is The BlindBox Factory looking for?”
We’re open to all types of partnerships! Whether it's wholesale, influencer marketing, event collaborations, or something entirely new, we love exploring creative ideas. If you have an opportunity in mind, feel free to contact us—we’re always excited to hear from potential partners.
Q: “How can I become a wholesale partner?”
To apply for a wholesale account, fill out our wholesale application form on the Wholesale Partnership page. Once submitted, we’ll review your application and get back to you within 3 business days.
Q: “What are the benefits of partnering with The Blind Box Factory?”
As a wholesale partner, you get access to exclusive products, higher margins, flexible pricing based on order volume, 24/7 order tracking, and dedicated account support.
Q: “Do you work with influencers for marketing collaborations?”
Yes, we are always open to collaborating with influencers who share our passion for collectibles! Please visit the Influencer Marketing page to learn more and submit an application to join our influencer program.
