Shipping policy

At The BlindBox Factory, we strive to ensure a smooth and hassle-free shipping experience for all of our customers, whether local or international. Below are our shipping methods, rates, and policies.

Shipping Methods and Rates

We ship both locally within the Philippines and internationally. Shipping fees vary depending on the location. Local shipping rates are divided into several regions:

Location Standard Shipping Fee Estimated Delivery Time
NCR (Metro Manila) PHP 49.99 1 to 3 working days
Luzon (Outside NCR) PHP 69.99 1 to 5 working days
Visayas PHP 99.99 3 to 7 working days
Mindanao PHP 139.99 3 to 7 working days
Island Provinces PHP 189.99 5 to 6 working days
International Varies by country 7 to 15 working days

Standard Shipping: Please note that our standard shipping includes a lead time of 2-3  working days to pack your order, and delivery time varies by location (refer to the table above). Currently, we are working on offering express shipping options to better serve you.

Order Processing and Shipping Notifications

Orders are processed within 2-3 working days. Once your order is ready for shipment, you will receive an email notification with tracking information.

Shipping Timeframes

  • Standard Shipping: Once packed, please refer to the shipping time in the table above.
  • Express Shipping: We're currently working on adding express shipping options for faster delivery.

Shipping Concerns

If you have any concerns about your shipping or experience delays, feel free to message us for assistance.

Return & Refund Policy

Please note, we do not accept returns or exchanges due to change of mind. For any issues with your order, such as damage or incorrect items, contact us via chat, and we will assist you.

Frequently Asked Questions (FAQs)

Q: Can I see how much shipping will cost before I confirm my order?
A: Yes! When you add items to the cart, the system will calculate the shipping fees automatically. You will see the shipping fees directly on the checkout page.

Q: When will my order be shipped out?
A: Confirmed orders usually process within 2-3 working days. Once your order is shipped, you'll receive a notification via email with tracking details.